Sears: We purchased a mattress and box spring two week...
A Sears customer review by GetHuman user ~Alfie from November 18th, 2017
Background on ~Alfie's case
GetHuman: ~Alfie - can you tell our other Sears customers when your case took place?
~Alfie: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Alfie a list of common Sears problems)
~Alfie: "Schedule Appointment" was why I was trying to call.
~Alfie's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alfie: We purchased a mattress and box spring two weeks ago. The matrress is king size. They delivered the mattress but sent * split twin box springs instead. The error was at the store in Meriden Ct. The horror story began when we called a nunmber given to us by the delivery people. Some guy in Manila told us we wouild have to go to the store since he could do nothing. Spent * hour at the store. * clerks could not fix the problem Finally the head clerk said we would be contacted within ** hrs. No call!*We then called a number on the sales ticket. Connected with India. Horror show. Could only speak broken english. Finally * hour later connected us to the "correct" dept. WRONG! Turned out it was the Clothing dept somewhere. After * more transfers found some one who spoke good English. Promised to follow up in * days since he was not scheduled to work the next * days. STILL WAITING!! Will never buy anything again at SEARS!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Alfie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alfie: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Alfie: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~Alfie: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alfie taken from his Sears customer service problem that occurred on November 15th, 2017.