Sephora: I was the newport center mall in New Jersey las...
A Sephora customer review by GetHuman user ~cam from November 14th, 2017
Background on ~cam's case
GetHuman: ~cam - can you tell our other Sephora customers when your case took place?
~cam: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to Sephora, and if so, how?
GetHuman: And which of these common Sephora customer issues best describes the reason you wanted to talk to them?
(Shows ~cam a list of common Sephora problems)
~cam: "Make a purchase" was why I was trying to call.
~cam's review of Sephora customer service
GetHuman: So how would you sum up your experience for GetHuman's Sephora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cam: I was the newport center mall in New Jersey last week to buy a gift set for my girlfriend. I personally do not use any makeup but it doesn't bother me to buy gifts for my girlfriends who like to doll up. I was shopping around and nobody has offered any help and the worst part was the store wasn't packed at all. The salespersons were all by the register talking to each other. I certainly don't like a big spender however I am still a customer. The best part was when I was paying for my gift set, the sales associate who helped at the register gave a signal to the sales next to her to take a look at me, why? A person who doesn't use any makeup and both of them giggled. at that time, I felt very discriminated. I guess it is against the law not to put any makeup on before heading to sephora to make a purchase . Unfortunately, it will be my last time going to sephora. Honestly I will take my business somewhere who will respect my belief. Very disappointed about the professionalism as a big ch
GetHuman: Let's quantify your experience contacting Sephora. On a scale of 1 to 5, how easy is it go get help on a Sephora problem?
~cam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cam: I'd give them a one out of five on communication.
GetHuman: And what about Sephora's ability to quickly and effectively address your problem?
~cam: For that I would say one out of five.
GetHuman: And finally- any advice for other Sephora customers?
~cam: Call them early in the day or late. Don't forget any personal or account information you might need for Sephora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cam taken from his Sephora customer service problem that occurred on November 5th, 2017.