Shark Vacuum: The customer service rep was amazing* he addres...
A Shark Vacuum customer review by GetHuman user ~just me from November 23rd, 2017
Background on ~just me's case
GetHuman: ~just me - can you tell our other Shark Vacuum customers when your case took place?
~just me: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~just me a list of common Shark Vacuum problems)
~just me: "Refund an Order" was why I was trying to call.
~just me's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just me: The customer service rep was amazing* he addressed all my issues and is sending me * parts under warranty. VERY HAPPY!! :)
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~just me: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just me: I'd give them a five out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~just me: For that I would say four out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~just me: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just me taken from his Shark Vacuum customer service problem that occurred on November 20th, 2017.