Shutterfly: I called bc of an error I made while making a b...

A Shutterfly customer review by GetHuman user ~amber from November 21st, 2017

Background on ~amber's case

GetHuman: ~amber - can you tell our other Shutterfly customers when your case took place?
~amber: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
~amber: I used the 888-225-7159 number I found for on the GetHuman Shutterfly customer phone number page I was on: Shutterfly Customer Service Phone Number
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~amber a list of common Shutterfly problems)
~amber: "Setup service" was why I was trying to call.

~amber's review of Shutterfly customer service

GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amber: I called bc of an error I made while making a book. I used the wrong photo on the cover (it was a baby pic so I thought it was daughter when it wasn't). They credited my account including rush delivery! I couldn't have asked for better service!
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~amber: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amber: I'd give them a two out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~amber: For that I would say five out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~amber: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amber taken from his Shutterfly customer service problem that occurred on November 13th, 2017.

Shutterfly

2.21 of 5 stars | 108 reviews

~amber's Shutterfly Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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