Shutterfly: I called to ask about an order that was only pa...
A Shutterfly customer review by GetHuman user ~bkdineen from November 13th, 2017
Background on ~bkdineen's case
GetHuman: ~bkdineen - can you tell our other Shutterfly customers when your case took place?
~bkdineen: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~bkdineen a list of common Shutterfly problems)
~bkdineen: "Payment Won't Process" was why I was trying to call.
~bkdineen's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bkdineen: I called to ask about an order that was only partially fulfilled.I pressed ** for Orders, put in order*,then pressed ** and they answered right away*after transferred to supervisor,they dropped call. I called back same way, got CS & he stalled asking redundant questions*he transferred me to a supervisor (on hold * min for that).She fixed problem, or said she would.
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~bkdineen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bkdineen: I'd give them a two out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~bkdineen: For that I would say five out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~bkdineen: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bkdineen taken from his Shutterfly customer service problem that occurred on November 12th, 2017.