Shutterfly: NOTE: The number to press has changed. It is...
A Shutterfly customer review by GetHuman user ~raingirl from November 19th, 2017
Background on ~raingirl's case
GetHuman: ~raingirl - can you tell our other Shutterfly customers when your case took place?
~raingirl: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~raingirl a list of common Shutterfly problems)
~raingirl: "Payment Won't Process" was why I was trying to call.
~raingirl's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~raingirl: NOTE: The number to press has changed. It is now *. If you use *, it will simply start the menu choices over again. Oh, and if you choose * before the message is finished, then again, the menu starts over again. I have had problems with orders from them before, but this time as well as others they always replace without hesitation.
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~raingirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~raingirl: I'd give them a four out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~raingirl: For that I would say three out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~raingirl: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~raingirl taken from his Shutterfly customer service problem that occurred on November 15th, 2017.