Silver Script Insurance Company: Called to resolve billing problem was put on ho...
A Silver Script Insurance Company customer review by GetHuman user ~Ed Teaman from November 24th, 2017
Background on ~Ed Teaman's case
GetHuman: ~Ed Teaman - can you tell our other Silver Script Insurance Company customers when your case took place?
~Ed Teaman: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Silver Script Insurance Company, and if so, how?
GetHuman: And which of these common Silver Script Insurance Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Ed Teaman a list of common Silver Script Insurance Company problems)
~Ed Teaman: "Make/Chase a claim" was why I was trying to call.
~Ed Teaman's review of Silver Script Insurance Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Silver Script Insurance Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ed Teaman: Called to resolve billing problem was put on hold * times after ** minutes I gave up waiting. Your Rep was clueless on how to resolve billing question. Still have the billing problem
GetHuman: Let's quantify your experience contacting Silver Script Insurance Company. On a scale of 1 to 5, how easy is it go get help on a Silver Script Insurance Company problem?
~Ed Teaman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ed Teaman: I'd give them a two out of five on communication.
GetHuman: And what about Silver Script Insurance Company's ability to quickly and effectively address your problem?
~Ed Teaman: For that I would say five out of five.
GetHuman: And finally- any advice for other Silver Script Insurance Company customers?
~Ed Teaman: Call them early in the day or late. Don't forget any personal or account information you might need for Silver Script Insurance Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ed Teaman taken from his Silver Script Insurance Company customer service problem that occurred on November 21st, 2017.