Simple Mobile: After an hour with other phone numbers, this nu...
A Simple Mobile customer review by GetHuman user GetHuman-198430 from November 16th, 2017
Background on GetHuman-198430's case
GetHuman: GetHuman-198430 - can you tell our other Simple Mobile customers when your case took place?
GetHuman-198430: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198430 a list of common Simple Mobile problems)
GetHuman-198430: "Cancel Service" was why I was trying to call.
GetHuman-198430's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198430: After an hour with other phone numbers, this number linked me with tech customer service rep John Moore in the Philipines and he helped me re-obtain my phone internet access. THANKS JOHN! (even though we had communication difficulties due to dialects).**But why is Simple Mobile customer service so lousy??
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
GetHuman-198430: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198430: I'd give them a one out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
GetHuman-198430: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
GetHuman-198430: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198430 taken from his Simple Mobile customer service problem that occurred on November 11th, 2017.