Simple Mobile: I'm very very very very disappointed with the s...
A Simple Mobile customer review by GetHuman user ~cell12345678 from November 15th, 2017
Background on ~cell12345678's case
GetHuman: ~cell12345678 - can you tell our other Simple Mobile customers when your case took place?
~cell12345678: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~cell12345678 a list of common Simple Mobile problems)
~cell12345678: "Technical support" was why I was trying to call.
~cell12345678's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cell12345678: I'm very very very very disappointed with the service I have received with Simple Mobile. I was very excited too be switching to a new cell carrier and figured it would be great to save few bucks in the process.I called Simple Mobile on ******* to activate my phone and start the process too have my cellular number ported from my current carrier. I purchased a $** air time pin card for the activation process as I was instructed. After talking to the customer service rep for a few minutes the process too become a new Simple Mobile customer had begun. The customer service rep took my pin card number, my phone IMEI number and also the info of my current cellular service. I clearly told the rep I wanted to keep my current number and port it over to Simple Mobile. The rep informed me it will take any where from * to ** hours to complete the porting process. The rep also instructed me to keep my cell phone on as I should be receiving as text message as confirmation that my number was po
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~cell12345678: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cell12345678: I'd give them a two out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~cell12345678: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~cell12345678: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cell12345678 taken from his Simple Mobile customer service problem that occurred on November 12th, 2017.