Simple Mobile: The worst customer service experience ever * re...
A Simple Mobile customer review by GetHuman user ~Gone customer from November 16th, 2017
Background on ~Gone customer's case
GetHuman: ~Gone customer - can you tell our other Simple Mobile customers when your case took place?
~Gone customer: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Gone customer a list of common Simple Mobile problems)
~Gone customer: "Device Support" was why I was trying to call.
~Gone customer's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gone customer: The worst customer service experience ever * reps * supervisors and * solution . I'm done with stupid mobile
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~Gone customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gone customer: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~Gone customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~Gone customer: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gone customer taken from his Simple Mobile customer service problem that occurred on November 8th, 2017.