Simple Mobile: i paid my bill with credit card on simple mobil...
A Simple Mobile customer review by GetHuman user ~bmt101 from November 20th, 2017
Background on ~bmt101's case
GetHuman: ~bmt101 - can you tell our other Simple Mobile customers when your case took place?
~bmt101: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~bmt101 a list of common Simple Mobile problems)
~bmt101: "Service problem" was why I was trying to call.
~bmt101's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bmt101: i paid my bill with credit card on simple mobile cheap website and the money was deducted on Friday the **th as of now Monday the **th and bill was due on the **th, my phone still not on i called them on saturday and they're telling me to wait for * hrs and it been * days since my bill was paid ans still can't make any calls, so it's ripoff and the website it's so cheap you can even check your data usage
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~bmt101: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bmt101: I'd give them a four out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~bmt101: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~bmt101: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bmt101 taken from his Simple Mobile customer service problem that occurred on November 18th, 2017.