Sirius/XM: I signed up for a five year plan. After two ye...
A Sirius/XM customer review by GetHuman user ~llhcatsports from November 12th, 2017
Background on ~llhcatsports's case
GetHuman: ~llhcatsports - can you tell our other Sirius/XM customers when your case took place?
~llhcatsports: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~llhcatsports a list of common Sirius/XM problems)
~llhcatsports: "Cancel service" was why I was trying to call.
~llhcatsports's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~llhcatsports: I signed up for a five year plan. After two years they charged my credit card again without my permission or asking me. I asked for a refund which they agreed to give me in the amount of $***. That was two and half months ago- have called two more times to ask where the check is, and they keep claiming they have sent it, but they haven't. Total ripoff company. They denied they ever even had a five year plan. They are a bunch of liars as far as I am concerned. And get some people who can speak English well please. These people in customer service speak horrible English.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~llhcatsports: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~llhcatsports: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~llhcatsports: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~llhcatsports: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~llhcatsports taken from his Sirius/XM customer service problem that occurred on November 10th, 2017.