Sirius/XM: Much better than the other Sirius*xm numbers, a...
A Sirius/XM customer review by GetHuman user GetHuman-198711 from November 12th, 2017
Background on GetHuman-198711's case
GetHuman: GetHuman-198711 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-198711: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198711 a list of common Sirius/XM problems)
GetHuman-198711: "Cancel My Services" was why I was trying to call.
GetHuman-198711's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198711: Much better than the other Sirius*xm numbers, and you can actually understand the person you are talking to. After multiple calls to their other number that ended in dissatisfactory results from people I could not understand, they were able to help me return the Onyx radio which does not work good and is too difficult for the average person to use. We will see if the credits come through on my cc after returning the items. They have promised to credit me when the items are received.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-198711: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198711: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-198711: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-198711: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198711 taken from his Sirius/XM customer service problem that occurred on November 8th, 2017.