Sirius/XM: Will never do business with Sirius again, they...
A Sirius/XM customer review by GetHuman user ~Gisela from November 16th, 2017
Background on ~Gisela's case
GetHuman: ~Gisela - can you tell our other Sirius/XM customers when your case took place?
~Gisela: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Gisela a list of common Sirius/XM problems)
~Gisela: "Recover Account" was why I was trying to call.
~Gisela's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gisela: Will never do business with Sirius again, they charge your card without your knowledge, and when you ask for refund it takes for ever to get your money back, today I was told today the money is not refundable, after asking to speak with manager I was told again it would take *-** business day for refund, this is not good business
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Gisela: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gisela: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Gisela: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Gisela: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gisela taken from his Sirius/XM customer service problem that occurred on November 10th, 2017.