Skype: a multi-billion $ phone co owned by Microsoft t...
A Skype customer review by GetHuman user ~Skypeitsosucks from November 20th, 2017
Background on ~Skypeitsosucks's case
GetHuman: ~Skypeitsosucks - can you tell our other Skype customers when your case took place?
~Skypeitsosucks: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Skype, and if so, how?
GetHuman: And which of these common Skype customer issues best describes the reason you wanted to talk to them?
(Shows ~Skypeitsosucks a list of common Skype problems)
~Skypeitsosucks: "Account Access" was why I was trying to contact.
~Skypeitsosucks's review of Skype customer service
GetHuman: So how would you sum up your experience for GetHuman's Skype customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skypeitsosucks: a multi-billion $ phone co owned by Microsoft that provides online PHONE SERVICE has absolutely NO CUSTOMER SERVICE PHONE LINE: ? really ? and you cannot get your outgoing phone number ID (they create a generic one from CA) unless you have a mobile phone or pay for their assigned phone service. (which is ludicrous when you already have Skype for such calls) * so any other type of service you are out of luck. especially when you finally reach someone to set up your caller ID, and they REFUSE to help you. yes, refused ! Why does MICROSOFT treat its customers this way?
GetHuman: Let's quantify your experience contacting Skype. On a scale of 1 to 5, how easy is it go get help on a Skype problem?
~Skypeitsosucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skypeitsosucks: I'd give them a four out of five on communication.
GetHuman: And what about Skype's ability to quickly and effectively address your problem?
~Skypeitsosucks: For that I would say one out of five.
GetHuman: And finally- any advice for other Skype customers?
~Skypeitsosucks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Skype to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skypeitsosucks taken from his Skype customer service problem that occurred on November 18th, 2017.