Skype: I was calling my wife for the first time with s...
A Skype customer review by GetHuman user ~DIRK VERBOOMEN from November 25th, 2017
Background on ~DIRK VERBOOMEN's case
GetHuman: ~DIRK VERBOOMEN - can you tell our other Skype customers when your case took place?
~DIRK VERBOOMEN: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Skype, and if so, how?
GetHuman: And which of these common Skype customer issues best describes the reason you wanted to talk to them?
(Shows ~DIRK VERBOOMEN a list of common Skype problems)
~DIRK VERBOOMEN: "Account Access" was why I was trying to contact.
~DIRK VERBOOMEN's review of Skype customer service
GetHuman: So how would you sum up your experience for GetHuman's Skype customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DIRK VERBOOMEN: I was calling my wife for the first time with skype and after a few minutes my account was blocked I don't know why but this is a terrible service I had to fill in forms to see it was me to get my account unblocked but after a few houres I can't still log in My wife is expecting a phonecall this evening To make an account and to pay credit it go fast To block my accoun it go also fast To unblock my account I have to wait ** houres I know how it works I work also in telecommunacation and I may say that the skype service is not good and to have a direct contact it is imlpossible UNBLOCK MY ACCOUNT INMEDEATLY SO THAT I CAN CALL MY WIFE IN UKRAIN AND THAN I HAVE TO PUT HAPPY NEW YEAR IN THE BOX BELOW IT IS A JOKE I THINK
GetHuman: Let's quantify your experience contacting Skype. On a scale of 1 to 5, how easy is it go get help on a Skype problem?
~DIRK VERBOOMEN: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DIRK VERBOOMEN: I'd give them a one out of five on communication.
GetHuman: And what about Skype's ability to quickly and effectively address your problem?
~DIRK VERBOOMEN: For that I would say one out of five.
GetHuman: And finally- any advice for other Skype customers?
~DIRK VERBOOMEN: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Skype to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DIRK VERBOOMEN taken from his Skype customer service problem that occurred on November 19th, 2017.