Skype: I told them I wanted to cancel the service and...

A Skype customer review by GetHuman user ~LindKee from November 27th, 2017

Background on ~LindKee's case

GetHuman: ~LindKee - can you tell our other Skype customers when your case took place?
~LindKee: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Skype, and if so, how?
~LindKee: I used a live chat I found on the GetHuman Skype customer service contact info page: Contact Skype Customer Service
GetHuman: And which of these common Skype customer issues best describes the reason you wanted to talk to them?
Shows ~LindKee a list of common Skype problems
~LindKee: "Delete Account" was why I was trying to contact.

~LindKee's review of Skype customer service

GetHuman: So how would you sum up your experience for GetHuman's Skype customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LindKee: I told them I wanted to cancel the service and they told me they could do it for $**.**. I said I'm not paying you to cancel the service and they hung up!
GetHuman: Let's quantify your experience contacting Skype. On a scale of 1 to 5, how easy is it go get help on a Skype problem?
~LindKee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LindKee: I'd give them a four out of five on communication.
GetHuman: And what about Skype's ability to quickly and effectively address your problem?
~LindKee: For that I would say one out of five.
GetHuman: And finally- any advice for other Skype customers?
~LindKee: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Skype to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LindKee taken from his Skype customer service problem that occurred on November 25th, 2017.

Skype

1.33 of 5 stars | 97 reviews
Skype ReviewsHow to contact SkypeGeneral Skype customer service info
~LindKee's Skype Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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