Snohomish County PUD: I was told I may qualify for a discount a coupl...
A Snohomish County PUD customer review by GetHuman user ~Krys from November 18th, 2017
Background on ~Krys's case
GetHuman: ~Krys - can you tell our other Snohomish County PUD customers when your case took place?
~Krys: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to Snohomish County PUD, and if so, how?
GetHuman: And which of these common Snohomish County PUD customer issues best describes the reason you wanted to talk to them?
(Shows ~Krys a list of common Snohomish County PUD problems)
~Krys: "Book appointment" was why I was trying to call.
~Krys's review of Snohomish County PUD customer service
GetHuman: So how would you sum up your experience for GetHuman's Snohomish County PUD customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Krys: I was told I may qualify for a discount a couple of months ago. I called today, to find out where my app was & the gal on the phone was VERY RUDE & insensitive! She asked me my income & when I told her, she said (rudely), "No, not your current income, we need the last ** days", so I said, "Probably.." & she rudely butted in & said, "No! Not probably, I need exact!!" & she just kept on being VERY rude. I've been in customer service most of my life & wouldn't think of treating a customer like that. Nothing was resolved & I finally just hung up! She *****! That was pathetic!
GetHuman: Let's quantify your experience contacting Snohomish County PUD. On a scale of 1 to 5, how easy is it go get help on a Snohomish County PUD problem?
~Krys: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Krys: I'd give them a one out of five on communication.
GetHuman: And what about Snohomish County PUD's ability to quickly and effectively address your problem?
~Krys: For that I would say one out of five.
GetHuman: And finally- any advice for other Snohomish County PUD customers?
~Krys: Call them early in the day or late. Don't forget any personal or account information you might need for Snohomish County PUD to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Krys taken from his Snohomish County PUD customer service problem that occurred on November 11th, 2017.
Snohomish County PUD
1.00 of 5 stars | 2 reviews
~Krys's Snohomish County PUD Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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