South African Airways: pls i took sa flight to sao paulo * may **** ti...
A South African Airways customer review by GetHuman user ~owusu from November 21st, 2017
Background on ~owusu's case
GetHuman: ~owusu - can you tell our other South African Airways customers when your case took place?
~owusu: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to South African Airways, and if so, how?
GetHuman: And which of these common South African Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~owusu a list of common South African Airways problems)
~owusu: "Baggage problem" was why I was trying to call.
~owusu's review of South African Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's South African Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~owusu: pls i took sa flight to sao paulo * may **** time *****pm but unfortunately i losed my tag number at lima peru but i did four transite before i arrived my final destination at quito ecuador i took sa *** and i want u to send me my tag number through my email * *****@***.com pls help me to fine my bag my name is peter kwame owusu
GetHuman: Let's quantify your experience contacting South African Airways. On a scale of 1 to 5, how easy is it go get help on a South African Airways problem?
~owusu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~owusu: I'd give them a one out of five on communication.
GetHuman: And what about South African Airways's ability to quickly and effectively address your problem?
~owusu: For that I would say two out of five.
GetHuman: And finally- any advice for other South African Airways customers?
~owusu: Call them early in the day or late. Don't forget any personal or account information you might need for South African Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~owusu taken from his South African Airways customer service problem that occurred on November 17th, 2017.
South African Airways
2.00 of 5 stars | 10 reviews
~owusu's South African Airways Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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