South Jersey Gas: The absolute WORST customer service on earth. M...
A South Jersey Gas customer review by GetHuman user ~JSP92 from November 24th, 2017
Background on ~JSP92's case
GetHuman: ~JSP92 - can you tell our other South Jersey Gas customers when your case took place?
~JSP92: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~JSP92 a list of common South Jersey Gas problems)
~JSP92: "Lower my bill" was why I was trying to call.
~JSP92's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JSP92: The absolute WORST customer service on earth. My estimated wait time was *** minutes. They send my bill consistently to the wrong address and I can't get an actual person on the phone to fix it. Don't pay the bill though and they will hustle someone out there in less than *** minutes to turn your service off. They must have * person working the phones. It's the only explanation!
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~JSP92: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JSP92: I'd give them a four out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~JSP92: For that I would say one out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~JSP92: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JSP92 taken from his South Jersey Gas customer service problem that occurred on November 22nd, 2017.