South Jersey Gas: the call back was in a fair amount of time, how...
A South Jersey Gas customer review by GetHuman user ~debbie preston from November 27th, 2017
Background on ~debbie preston's case
GetHuman: ~debbie preston - can you tell our other South Jersey Gas customers when your case took place?
~debbie preston: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to South Jersey Gas, and if so, how?
GetHuman: And which of these common South Jersey Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~debbie preston a list of common South Jersey Gas problems)
~debbie preston: "Lower my bill" was why I was trying to call.
~debbie preston's review of South Jersey Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's South Jersey Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debbie preston: the call back was in a fair amount of time, however I was on hold for ** minutes. I have an issue that has not been resolved for three months.I need a location so that I can speak to a person in person. I pay my bill on time every month. I have been very patient, but now Im getting mad! Please help to resolve this issue.
GetHuman: Let's quantify your experience contacting South Jersey Gas. On a scale of 1 to 5, how easy is it go get help on a South Jersey Gas problem?
~debbie preston: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debbie preston: I'd give them a two out of five on communication.
GetHuman: And what about South Jersey Gas's ability to quickly and effectively address your problem?
~debbie preston: For that I would say one out of five.
GetHuman: And finally- any advice for other South Jersey Gas customers?
~debbie preston: Call them early in the day or late. Don't forget any personal or account information you might need for South Jersey Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debbie preston taken from his South Jersey Gas customer service problem that occurred on November 19th, 2017.