Southern Connecticut Gas: My phone ran twice, when I reached in my pocket...
A Southern Connecticut Gas customer review by GetHuman user GetHuman-21163 from November 24th, 2017
Background on GetHuman-21163's case
GetHuman: GetHuman-21163 - can you tell our other Southern Connecticut Gas customers when your case took place?
GetHuman-21163: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21163 a list of common Southern Connecticut Gas problems)
GetHuman-21163: "Change appointment" was why I was trying to call.
GetHuman-21163's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21163: My phone ran twice, when I reached in my pocket to answer it the person on the other end hung up. Obvious there was little interest in actually making contact. There is NO WAY of reaching a person at any point in the original call. It is clear So.Ct gas wants non human interaction as much as possible. I am unable to get the payment system to identify my Acct number and have asked to have that corrected numerous times and it has still not been done. Response has been, "yes we know there is a problem but we can't do anything about it." I simpley want to go back to paper bills and ACTUALLY REACH a PERSON in a reasonable length of time.
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
GetHuman-21163: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21163: I'd give them a one out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
GetHuman-21163: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
GetHuman-21163: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21163 taken from his Southern Connecticut Gas customer service problem that occurred on November 22nd, 2017.