Southern Connecticut Gas: trying to pay my bill on line but you were doin...
A Southern Connecticut Gas customer review by GetHuman user ~Kelly Griffin from November 24th, 2017
Background on ~Kelly Griffin's case
GetHuman: ~Kelly Griffin - can you tell our other Southern Connecticut Gas customers when your case took place?
~Kelly Griffin: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Southern Connecticut Gas, and if so, how?
GetHuman: And which of these common Southern Connecticut Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelly Griffin a list of common Southern Connecticut Gas problems)
~Kelly Griffin: "Lower my bill" was why I was trying to call.
~Kelly Griffin's review of Southern Connecticut Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Southern Connecticut Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelly Griffin: trying to pay my bill on line but you were doing maintanence on the web page and when you don't get a paper bill you do not know you account number to use the automated phone. It really stinks
GetHuman: Let's quantify your experience contacting Southern Connecticut Gas. On a scale of 1 to 5, how easy is it go get help on a Southern Connecticut Gas problem?
~Kelly Griffin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelly Griffin: I'd give them a one out of five on communication.
GetHuman: And what about Southern Connecticut Gas's ability to quickly and effectively address your problem?
~Kelly Griffin: For that I would say one out of five.
GetHuman: And finally- any advice for other Southern Connecticut Gas customers?
~Kelly Griffin: Call them early in the day or late. Don't forget any personal or account information you might need for Southern Connecticut Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelly Griffin taken from his Southern Connecticut Gas customer service problem that occurred on November 16th, 2017.