Southwest Airlines: I actually NEVER got through to the customer re...
A Southwest Airlines customer review by GetHuman user ~former loyal Southwest custome from November 23rd, 2017
Background on ~former loyal Southwest custome's case
GetHuman: ~former loyal Southwest custome - can you tell our other Southwest Airlines customers when your case took place?
~former loyal Southwest custome: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~former loyal Southwest custome a list of common Southwest Airlines problems)
~former loyal Southwest custome: "Special Request" was why I was trying to call.
~former loyal Southwest custome's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~former loyal Southwest custome: I actually NEVER got through to the customer relations at all!! I talked to * Southwest Airlines Reservation "customer service" Reps. and they all referred me to ***-***-**** in which I called over and over trying to get through. I just kept getting a busy signal and then got their "we're closed" message after ** minutes of busy signals*Redialing. I'm clearly going to have to go over their heads and make a counter claim through my Bank and get a refund that way because Southwest Airlines "Customer Relations" is of no help Whatsoever. (Then again who knows, perhaps they would be of great help IF ONLY I could actually speak to someone)
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~former loyal Southwest custome: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~former loyal Southwest custome: I'd give them a three out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~former loyal Southwest custome: For that I would say two out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~former loyal Southwest custome: Call them early in the day or late. Don't forget any personal or account information you might need for Southwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~former loyal Southwest custome taken from his Southwest Airlines customer service problem that occurred on November 15th, 2017.