Spirit Air: I didn't get a confirmation email, even after I...
A Spirit Air customer review by GetHuman user GetHuman-emmalee from December 4th, 2017
Background on GetHuman-emmalee's case
GetHuman: GetHuman-emmalee - can you tell our other Spirit Air customers when your case took place?
GetHuman-emmalee: Yes I can. It was late at night, on December 1st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emmalee a list of common Spirit Air problems)
GetHuman-emmalee: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-emmalee's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emmalee: I didn't get a confirmation email, even after I spoke with customer service who said they'd send one.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-emmalee: I made the reservation and paid for the ticket, and waited for the confirmation email. More than an hour later, one didn't come so I called their customer service line. After finally getting through to a human, she said she would send me "another" email. That one still hasn't arrived.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
GetHuman-emmalee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emmalee: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
GetHuman-emmalee: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
GetHuman-emmalee: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emmalee taken from his Spirit Air customer service problem that occurred on December 1st, 2017.