Spirit Air: They do not know how their own website or compa...
A Spirit Air customer review by GetHuman user ~Twylasue from November 24th, 2017
Background on ~Twylasue's case
GetHuman: ~Twylasue - can you tell our other Spirit Air customers when your case took place?
~Twylasue: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Twylasue a list of common Spirit Air problems)
~Twylasue: "Special Request" was why I was trying to call.
~Twylasue's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twylasue: They do not know how their own website or company functios and it is obvious that it is purposely done this way to get more fees from the frustrated customers. Contact Aviation Consumer Zprotection Division of FAA
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Twylasue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twylasue: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Twylasue: For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Twylasue: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twylasue taken from his Spirit Air customer service problem that occurred on November 14th, 2017.