Sprint Corporate Care: I have had billing issue since day one my bill...
A Sprint Corporate Care customer review by GetHuman user ~Upset customer from November 24th, 2017
Background on ~Upset customer's case
GetHuman: ~Upset customer - can you tell our other Sprint Corporate Care customers when your case took place?
~Upset customer: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset customer a list of common Sprint Corporate Care problems)
~Upset customer: "Technical Support" was why I was trying to call.
~Upset customer's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset customer: I have had billing issue since day one my bill was suppose to be cheaper and have been greater every month now my cell bill is over *** for * lines and Every time I talk to someone I get a different answer and the managers have been rude and now that I complaint and asked for a different manager because it wasn't my fault that's what their customer services person told me they made me pay addition $*** when I had already paid $***. son in a ** hour time frame I had to pay *** dollars plus they made a arrangement for *** in to weeks but told me I can call the day before and pay pass due which I have been doing and now the manager said that's a break of payment arrangement when that's what they tell you to do so how am I breaking a payment arrangement its them also after the complaint on Steven from I believe they said Seattle I was then told I can only make a payment arrangement with a secured method If I could have afforded to cancel and tell them where to go I would of but my daughter
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~Upset customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset customer: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~Upset customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~Upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset customer taken from his Sprint Corporate Care customer service problem that occurred on November 19th, 2017.