Sprint Corporate Care: My Sprint bill is always too high and customer...
A Sprint Corporate Care customer review by GetHuman user GetHuman-rgoodm5 from November 30th, 2017
Background on GetHuman-rgoodm5's case
GetHuman: GetHuman-rgoodm5 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-rgoodm5: Yeah. It was evening, on November 25th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rgoodm5 a list of common Sprint Corporate Care problems)
GetHuman-rgoodm5: "Cancel Service" was why I was trying to call.
GetHuman-rgoodm5's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rgoodm5: My Sprint bill is always too high and customer service calls are always fruitless
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-rgoodm5: Every month since August my bill has been higher than initially negotiated. In addition to this there have been several occasions where significant extra fees were added and customer care was extremely unhelpful each time. Some occasions I would call to rectify the problem and was assured it was fixed. Then when it became apparent that the problem was not fixed I would call back to find out that absolutely nothing had been done to solve my issue. This has happened three times now in only a few months, often forcing me to over pay on my bills. I am extremely dissatified with Sprint and its customer service so far.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-rgoodm5: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rgoodm5: I'd give them a five out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-rgoodm5: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-rgoodm5: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rgoodm5 taken from his Sprint Corporate Care customer service problem that occurred on November 25th, 2017.