Sprint Corporate Care: My husband and I have gone to three Sprint stor...
A Sprint Corporate Care customer review by GetHuman user ~militarywife from November 22nd, 2017
Background on ~militarywife's case
GetHuman: ~militarywife - can you tell our other Sprint Corporate Care customers when your case took place?
~militarywife: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~militarywife a list of common Sprint Corporate Care problems)
~militarywife: "Warranty Claim" was why I was trying to call.
~militarywife's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~militarywife: My husband and I have gone to three Sprint store location, the samsung tech depo at Best Buy, and called the support number. Everyone is sending us to someone else and no one is taking responsibility for the issue. We signed a two year contract assuming the phone would work for two years. Weve replaced it multiple times (paying $*** each time) due to shutting itself off and not turning back on (even when fully charged), freezing, making calls on its own, dropping calls, etc. We are a military family with * babies under the age of two, we are being taken advantage of COMPLETELY. We even tried to just buy a new phone but per the * sprint stores and the customer service line we cant buy a phone out right, we have to add or upgrade a plan. SO now when my husband is gone on duty and my phone refuses to work, Im stranded with my two little girls. I would not recomend Sprint to anyone and I believe we will be taking our service elseware as soon as our contract is up.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~militarywife: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~militarywife: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~militarywife: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~militarywife: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~militarywife taken from his Sprint Corporate Care customer service problem that occurred on November 15th, 2017.