Sprint Nextel: I called at *:** am Pacific Time and a recordin...
A Sprint Nextel customer review by GetHuman user ~Rut Dog from November 17th, 2017
Background on ~Rut Dog's case
GetHuman: ~Rut Dog - can you tell our other Sprint Nextel customers when your case took place?
~Rut Dog: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Sprint Nextel, and if so, how?
GetHuman: And which of these common Sprint Nextel customer issues best describes the reason you wanted to talk to them?
(Shows ~Rut Dog a list of common Sprint Nextel problems)
~Rut Dog: "Overcharge/Strange charge" was why I was trying to call.
~Rut Dog's review of Sprint Nextel customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Nextel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rut Dog: I called at *:** am Pacific Time and a recording said the office was closed. Has Sprint taken away this great line? I have used it previously with ** min wait.
GetHuman: Let's quantify your experience contacting Sprint Nextel. On a scale of 1 to 5, how easy is it go get help on a Sprint Nextel problem?
~Rut Dog: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rut Dog: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Nextel's ability to quickly and effectively address your problem?
~Rut Dog: For that I would say three out of five.
GetHuman: And finally- any advice for other Sprint Nextel customers?
~Rut Dog: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Nextel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rut Dog taken from his Sprint Nextel customer service problem that occurred on November 10th, 2017.