Sprint Nextel: The number listed goes straight to their custom...
A Sprint Nextel customer review by GetHuman user ~frumpybutt from November 14th, 2017
Background on ~frumpybutt's case
GetHuman: ~frumpybutt - can you tell our other Sprint Nextel customers when your case took place?
~frumpybutt: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Sprint Nextel, and if so, how?
GetHuman: And which of these common Sprint Nextel customer issues best describes the reason you wanted to talk to them?
(Shows ~frumpybutt a list of common Sprint Nextel problems)
~frumpybutt: "Service problem" was why I was trying to call.
~frumpybutt's review of Sprint Nextel customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Nextel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frumpybutt: The number listed goes straight to their customer retention department. This is the department you need if you're wanting to cancel your service. If you're seeking technical support, the number to dial is ****-***-**** and it gets you direct to a representative.
GetHuman: Let's quantify your experience contacting Sprint Nextel. On a scale of 1 to 5, how easy is it go get help on a Sprint Nextel problem?
~frumpybutt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frumpybutt: I'd give them a three out of five on communication.
GetHuman: And what about Sprint Nextel's ability to quickly and effectively address your problem?
~frumpybutt: For that I would say two out of five.
GetHuman: And finally- any advice for other Sprint Nextel customers?
~frumpybutt: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Nextel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frumpybutt taken from his Sprint Nextel customer service problem that occurred on November 5th, 2017.