Sprint: Called and spoke with "Cindy". Explained my pro...
A Sprint customer review by GetHuman user ~Fatwa Arbuckle from November 13th, 2017
Background on ~Fatwa Arbuckle's case
GetHuman: ~Fatwa Arbuckle - can you tell our other Sprint customers when your case took place?
~Fatwa Arbuckle: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Fatwa Arbuckle a list of common Sprint problems)
~Fatwa Arbuckle: "Update account information" was why I was trying to call.
~Fatwa Arbuckle's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fatwa Arbuckle: Called and spoke with "Cindy". Explained my problem* she said she was transferring me to her "supervisor". Got a voicemail box where the speaker did not identify himself in his greeting. Left my name, * and a brief message* never got a callback.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Fatwa Arbuckle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fatwa Arbuckle: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Fatwa Arbuckle: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Fatwa Arbuckle: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fatwa Arbuckle taken from his Sprint customer service problem that occurred on November 7th, 2017.