Sprint: There is no easy way to get to a human represen...

A Sprint customer review by GetHuman user ~Frustrated Customer from November 24th, 2017

Background on ~Frustrated Customer's case

GetHuman: ~Frustrated Customer - can you tell our other Sprint customers when your case took place?
~Frustrated Customer: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Sprint, and if so, how?
~Frustrated Customer: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Customer a list of common Sprint problems)
~Frustrated Customer: "Update Account Info" was why I was trying to call.

~Frustrated Customer's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Customer: There is no easy way to get to a human representative. You have to continue to press phone options and then maybe, just maybe you can get a human to speak with.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Frustrated Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Customer: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Frustrated Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Frustrated Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Customer taken from his Sprint customer service problem that occurred on November 22nd, 2017.

Sprint

2.47 of 5 stars | 588 reviews

~Frustrated Customer's Sprint Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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