Sprint: There is no easy way to get to a human represen...
A Sprint customer review by GetHuman user ~Frustrated Customer from November 24th, 2017
Background on ~Frustrated Customer's case
GetHuman: ~Frustrated Customer - can you tell our other Sprint customers when your case took place?
~Frustrated Customer: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Customer a list of common Sprint problems)
~Frustrated Customer: "Device Support" was why I was trying to call.
~Frustrated Customer's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Customer: There is no easy way to get to a human representative. You have to continue to press phone options and then maybe, just maybe you can get a human to speak with.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Frustrated Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Customer: I'd give them a one out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Frustrated Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Frustrated Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Customer taken from his Sprint customer service problem that occurred on November 22nd, 2017.