Sprint: Poor customer*€*s service. *Deceptive marketing...
A Sprint customer review by GetHuman user ~Unhappy Sprint Customer from November 6th, 2017
Background on ~Unhappy Sprint Customer's case
GetHuman: ~Unhappy Sprint Customer - can you tell our other Sprint customers when your case took place?
~Unhappy Sprint Customer: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Sprint Customer a list of common Sprint problems)
~Unhappy Sprint Customer: "Service problem" was why I was trying to call.
~Unhappy Sprint Customer's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Sprint Customer: Poor customer*€*s service. *Deceptive marketing and business practices. *Early Termination Fees with no grace period.**I have been with Sprint for over ** years, and they offered a discount of **% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says * year renewal and a few lines below it says "contract extension: no". So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time. **So, a couple days later after speaking with Sprint at least three times and seeing that they could not even match what Verizon was offering me as a new customer, I decided to leave them.**Now they are not honoring what their Rep had offered - "No contract extension". I have tried to speak with their customer support team and have been bounced around from supervisor to supervisor for days. Not one of them has the ability to do anything. **So, if they treat a customer that has been
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Unhappy Sprint Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Sprint Customer: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Unhappy Sprint Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Unhappy Sprint Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Sprint Customer taken from his Sprint customer service problem that occurred on November 1st, 2017.