Staples: When we checked out we took our bag, not realiz...
A Staples customer review by GetHuman user ~sha from November 6th, 2017
Background on ~sha's case
GetHuman: ~sha - can you tell our other Staples customers when your case took place?
~sha: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Staples, and if so, how?
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~sha a list of common Staples problems)
~sha: "Returns" was why I was trying to call.
~sha's review of Staples customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sha: When we checked out we took our bag, not realizing there was another bag that was out of our view. Days later when we went to organize our son's school stuff we discovered half the items were missing. I called to ask about it and the cashier said the bag was still sitting there and when I asked why no one brought our attention to it when we checked out, she said we should have picked it up and she was too busy to call after us. We are "rewards" customers and they have our contact info. When I asked if we would receive any kind of compensation for having to drive the considerable distance back to the store, the cashier said it was our fault we didn't pick up the bag. We will not be shopping at Staples again. Fortunately there is an Office Depot not far away.
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~sha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sha: I'd give them a two out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~sha: For that I would say five out of five.
GetHuman: And finally- any advice for other Staples customers?
~sha: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sha taken from his Staples customer service problem that occurred on October 29th, 2017.