Staples: First, I had to press a number for various serv...
A Staples customer review by GetHuman user ~Toastpdr from November 25th, 2017
Background on ~Toastpdr's case
GetHuman: ~Toastpdr - can you tell our other Staples customers when your case took place?
~Toastpdr: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Staples, and if so, how?
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~Toastpdr a list of common Staples problems)
~Toastpdr: "Cancel order" was why I was trying to call.
~Toastpdr's review of Staples customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Toastpdr: First, I had to press a number for various services and mine never came up. All I wanted was to laminate a small poster. As if there are ** people all working in special departments. I have been in that store many times and NEVER saw more than * or * including cashiers. Who do they think they are with all those choices? It's BS! So after ** min, I chose to look them up on GET HUMAN. COM to get an actual person but even that number was a hassle!! Next, I called Office Depot and got a person right away who knew what was what. Don't deal with staples as I have noticed that they are obscenely mor expensive that Office Depot for the exact same thing! Ie: I went for a plan book as I am a teacher. I found one and it was **.**.whichwas pricey for what it was. I saw the exact same one in OD for *.**!!!! Amazing. I don't know how they got their name on top of the sports stadium in LA! The worst!
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~Toastpdr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Toastpdr: I'd give them a three out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~Toastpdr: For that I would say five out of five.
GetHuman: And finally- any advice for other Staples customers?
~Toastpdr: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Toastpdr taken from his Staples customer service problem that occurred on November 16th, 2017.