Staples: I called one of the store in Ottawa to check on...
A Staples customer review by GetHuman user ~Officeman from November 24th, 2017
Background on ~Officeman's case
GetHuman: ~Officeman - can you tell our other Staples customers when your case took place?
~Officeman: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Staples, and if so, how?
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~Officeman a list of common Staples problems)
~Officeman: "Warranty claim" was why I was trying to call.
~Officeman's review of Staples customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Officeman: I called one of the store in Ottawa to check on product availability. I put an hour in the wait because no one (wanted) to answer the phone after * attempts. Needless to say I just gave up in frustration. NO SALE!
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~Officeman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Officeman: I'd give them a three out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~Officeman: For that I would say two out of five.
GetHuman: And finally- any advice for other Staples customers?
~Officeman: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Officeman taken from his Staples customer service problem that occurred on November 19th, 2017.