Stein Mart: * employees could not tell me the price of the...
A Stein Mart customer review by GetHuman user ~Susan Rita from November 17th, 2017
Background on ~Susan Rita's case
GetHuman: ~Susan Rita - can you tell our other Stein Mart customers when your case took place?
~Susan Rita: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Stein Mart, and if so, how?
GetHuman: And which of these common Stein Mart customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Rita a list of common Stein Mart problems)
~Susan Rita: "Change order" was why I was trying to contact.
~Susan Rita's review of Stein Mart customer service
GetHuman: So how would you sum up your experience for GetHuman's Stein Mart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Rita: * employees could not tell me the price of the shoes I wanted to buy. They could only say it was **% off and another **% off. It took awhile for a third employee to find the price and then the first employee told me it, so I bought the shoes.
GetHuman: Let's quantify your experience contacting Stein Mart. On a scale of 1 to 5, how easy is it go get help on a Stein Mart problem?
~Susan Rita: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Rita: I'd give them a four out of five on communication.
GetHuman: And what about Stein Mart's ability to quickly and effectively address your problem?
~Susan Rita: For that I would say one out of five.
GetHuman: And finally- any advice for other Stein Mart customers?
~Susan Rita: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Stein Mart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Rita taken from his Stein Mart customer service problem that occurred on November 16th, 2017.
Stein Mart
1.00 of 5 stars | 11 reviews
~Susan Rita's Stein Mart Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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