Stella & Dot: my rep will not send me a refund for returned j...
A Stella & Dot customer review by GetHuman user ~jen from November 25th, 2017
Background on ~jen's case
GetHuman: ~jen - can you tell our other Stella & Dot customers when your case took place?
~jen: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Stella & Dot, and if so, how?
GetHuman: And which of these common Stella & Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~jen a list of common Stella & Dot problems)
~jen: "Overcharge/Strange charge" was why I was trying to call.
~jen's review of Stella & Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Stella & Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jen: my rep will not send me a refund for returned jewelry. no one answers at the customer service number at Stella and Dot. I will never ever buy stella and dot again.
GetHuman: Let's quantify your experience contacting Stella & Dot. On a scale of 1 to 5, how easy is it go get help on a Stella & Dot problem?
~jen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jen: I'd give them a three out of five on communication.
GetHuman: And what about Stella & Dot's ability to quickly and effectively address your problem?
~jen: For that I would say two out of five.
GetHuman: And finally- any advice for other Stella & Dot customers?
~jen: Call them early in the day or late. Don't forget any personal or account information you might need for Stella & Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jen taken from his Stella & Dot customer service problem that occurred on November 16th, 2017.