Straight Talk: ALL I WANTED TO DO IS UPDATE MY AUTO PAY,BECAUS...

A Straight Talk customer review by GetHuman user ~ DON GUTHERY from November 24th, 2017

Background on ~ DON GUTHERY's case

GetHuman: ~ DON GUTHERY - can you tell our other Straight Talk customers when your case took place?
~ DON GUTHERY: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~ DON GUTHERY: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~ DON GUTHERY a list of common Straight Talk problems)
~ DON GUTHERY: "Lower my bill" was why I was trying to call.

~ DON GUTHERY's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ DON GUTHERY: ALL I WANTED TO DO IS UPDATE MY AUTO PAY,BECAUSE THE CARD EXPIRED , THE Y WOULD NOT DO IT.MADE THEY COULD NOT TALK ENGLISH AND DID NOT KNOW WHAT THEY WERE DOING
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~ DON GUTHERY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ DON GUTHERY: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~ DON GUTHERY: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~ DON GUTHERY: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ DON GUTHERY taken from his Straight Talk customer service problem that occurred on November 21st, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~ DON GUTHERY's Straight Talk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Straight Talk, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Straight Talk in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!