Straight Talk: ALL I WANTED TO DO IS UPDATE MY AUTO PAY,BECAUS...
A Straight Talk customer review by GetHuman user ~ DON GUTHERY from November 24th, 2017
Background on ~ DON GUTHERY's case
GetHuman: ~ DON GUTHERY - can you tell our other Straight Talk customers when your case took place?
~ DON GUTHERY: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~ DON GUTHERY a list of common Straight Talk problems)
~ DON GUTHERY: "Lower my bill" was why I was trying to call.
~ DON GUTHERY's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ DON GUTHERY: ALL I WANTED TO DO IS UPDATE MY AUTO PAY,BECAUSE THE CARD EXPIRED , THE Y WOULD NOT DO IT.MADE THEY COULD NOT TALK ENGLISH AND DID NOT KNOW WHAT THEY WERE DOING
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~ DON GUTHERY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ DON GUTHERY: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~ DON GUTHERY: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~ DON GUTHERY: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ DON GUTHERY taken from his Straight Talk customer service problem that occurred on November 21st, 2017.