Straight Talk: Paid for * months and had to spend numerous tim...

A Straight Talk customer review by GetHuman user GetHuman-51053 from November 28th, 2017

Background on GetHuman-51053's case

GetHuman: GetHuman-51053 - can you tell our other Straight Talk customers when your case took place?
GetHuman-51053: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman-51053: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-51053 a list of common Straight Talk problems
GetHuman-51053: "Complaint" was why I was trying to call.

GetHuman-51053's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51053: Paid for * months and had to spend numerous time explaining why. One guy who was hard to understand said he would take care of it. That was Friday and then we got disconnected and he never called back. Sunday called again and spoke to Carlo and he was able to get things figured out. Thank goodness!!! Hope in future I never have to go through that again. Ugh Ugh. They need to get rid of the guy on Friday not customer friendly at all and he says he is a supervisor tell it's not so. Time will tell
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-51053: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51053: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-51053: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-51053: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51053 taken from his Straight Talk customer service problem that occurred on November 19th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews
Straight Talk ReviewsStraight Talk's Phone NumberAll Straight Talk contact infoGeneral Straight Talk customer service info
GetHuman-51053's Straight Talk Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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