T-Mobile (UK): Tried to sort my contract phone out, spoke to s...
A T-Mobile (UK) customer review by GetHuman user ~billyb from November 24th, 2017
Background on ~billyb's case
GetHuman: ~billyb - can you tell our other T-Mobile (UK) customers when your case took place?
~billyb: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~billyb a list of common T-Mobile (UK) problems)
~billyb: "Overcharge/Strange charge" was why I was trying to call.
~billyb's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~billyb: Tried to sort my contract phone out, spoke to some Indian person who I could not understand and they could not understand me ended up going round in circles with a contract I never asked for. banging my head against the wall
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~billyb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~billyb: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~billyb: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~billyb: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~billyb taken from his T-Mobile (UK) customer service problem that occurred on November 20th, 2017.