As a T-Mobile business customer I have found th...
A T-Mobile customer review by GetHuman user ~T-RobbersVictim from November 6th, 2017
Background on ~T-RobbersVictim's case
GetHuman: ~T-RobbersVictim - can you tell our other T-Mobile customers when your case took place?
~T-RobbersVictim: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~T-RobbersVictim a list of common T-Mobile problems)
~T-RobbersVictim: "Service problem" was why I was trying to call.
~T-RobbersVictim's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T-RobbersVictim: As a T-Mobile business customer I have found them to be the most dreadful supplier. The support and customer service is appalling, the complaints division doesn't work (same as normal consumer) and the senior management do not care. There view if you have a complaint is to sue them, where they just sit back and delay and legal progress. My advise, stay well clear of them especially for any business requirements.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~T-RobbersVictim: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T-RobbersVictim: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~T-RobbersVictim: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~T-RobbersVictim: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T-RobbersVictim taken from his T-Mobile customer service problem that occurred on November 4th, 2017.