T-Mobile: Been tmobile customer for almost ** yrs. Costum...
A T-Mobile customer review by GetHuman user GetHuman-161074 from November 24th, 2017
Background on GetHuman-161074's case
GetHuman: GetHuman-161074 - can you tell our other T-Mobile customers when your case took place?
GetHuman-161074: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-161074 a list of common T-Mobile problems)
GetHuman-161074: "Returns" was why I was trying to call.
GetHuman-161074's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-161074: Been tmobile customer for almost ** yrs. Costumer Servive never been this bad and the wait time this long!*By the end of my call and after being tossed around from person to person my issue was not resolve to my satisfaction! They wanted more money (to upgrade my plan)!!!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-161074: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-161074: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-161074: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-161074: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-161074 taken from his T-Mobile customer service problem that occurred on November 15th, 2017.