T-Mobile: I CALLED OVER A WEEK AGO TO GET A REPLACEMENT P...
A T-Mobile customer review by GetHuman user ~PAM from November 20th, 2017
Background on ~PAM's case
GetHuman: ~PAM - can you tell our other T-Mobile customers when your case took place?
~PAM: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~PAM a list of common T-Mobile problems)
~PAM: "Lost phone" was why I was trying to call.
~PAM's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PAM: I CALLED OVER A WEEK AGO TO GET A REPLACEMENT PHONE SENT TO ME AND THEY TOLD ME I HAD TO SEND MY PHONE TO THEM AND THEY WOULD SEND ME ONE IN A WEEK ARE TWO THEY FIRST LADY TOLD ME IT WOULD BE A WEEK BEFOR MY NEW PHONE WOULD ARRIVE AT MY HOME WAITED A WEEK NO PHONE CALL BACK TOLD ME TO SEND MY PHONE AND THEY WOULD SEND ME ANOTHER ONE IN ABOUT SEVEN TO FOURTEEN DAYS ARE SOON NOW WHO CAN LIVE WITHOUT THERE PHONE FOR THAT MANY DAYS
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~PAM: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PAM: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~PAM: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~PAM: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PAM taken from his T-Mobile customer service problem that occurred on November 19th, 2017.