T-Mobile: I have been a loyal customer for over **yrs.,bo...
A T-Mobile customer review by GetHuman user GetHuman-406551 from November 28th, 2017
Background on GetHuman-406551's case
GetHuman: GetHuman-406551 - can you tell our other T-Mobile customers when your case took place?
GetHuman-406551: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406551 a list of common T-Mobile problems)
GetHuman-406551: "Returns" was why I was trying to call.
GetHuman-406551's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406551: I have been a loyal customer for over **yrs.,bought & pd.for ***.phone *wks.later started w** bad phone after another. Loyalty department final offer after that was to offer a old model lg.I am in total disbelief.the customer service representative @ the company store was even surprised at the outcome.after * phones in * mths. I wanted the same phone only new.the refurbished are not clear, clean, always something rt. From the start. This is not how you grow a great company. So SAD..*.. *)
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-406551: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406551: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-406551: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-406551: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406551 taken from his T-Mobile customer service problem that occurred on November 21st, 2017.