T-Mobile: You will never please the public ***% and no ma...
A T-Mobile customer review by GetHuman user ~Pam from November 16th, 2017
Background on ~Pam's case
GetHuman: ~Pam - can you tell our other T-Mobile customers when your case took place?
~Pam: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Pam a list of common T-Mobile problems)
~Pam: "Account Access" was why I was trying to call.
~Pam's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pam: You will never please the public ***% and no matter what most people will complain. I have been a T-Mobile customer for almost * years and I would never go to another carrier. Why? T-Mobile has been the ONLY once that would work with me concerning my bills, helping me what is best for me, their customer support and service is exceptional. I must also state having a problem with an Authorized Dealer after purchasing * Nexus * phones the owner Justin personally called me and was to visit his store along with all the paperwork he received from the EXECUTIVES OFFICE. Prior to his call I have received within minutes from the CEO Mr. Legere and Mr. Lucero whom personally delivered my complaint over the price of the phone at the dealer's location and received phone calls from Ms. Gonzales who is at the Executive office and resolved my problem. Not only that she will monitor my bill to make sure it is correct. You tell me what mobile service would do better. T-Mobile is the best and I will
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Pam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pam: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Pam: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Pam: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pam taken from his T-Mobile customer service problem that occurred on November 13th, 2017.