TD Bank: they have no idea what they are doing. the bran...
A TD Bank customer review by GetHuman user ~CT customer from November 15th, 2017
Background on ~CT customer's case
GetHuman: ~CT customer - can you tell our other TD Bank customers when your case took place?
~CT customer: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~CT customer a list of common TD Bank problems)
~CT customer: "Cancel Account" was why I was trying to call.
~CT customer's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CT customer: they have no idea what they are doing. the branch was able to give me more information than these people who i was told would have access to more details. *i'm thinking about switching to another bank.
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
~CT customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CT customer: I'd give them a one out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
~CT customer: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
~CT customer: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CT customer taken from his TD Bank customer service problem that occurred on November 8th, 2017.