TIAA-CREF: If you have a problem it is difficult to have s...
A TIAA-CREF customer review by GetHuman user GetHuman-232317 from November 12th, 2017
Background on GetHuman-232317's case
GetHuman: GetHuman-232317 - can you tell our other TIAA-CREF customers when your case took place?
GetHuman-232317: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-232317 a list of common TIAA-CREF problems)
GetHuman-232317: "Coverage question" was why I was trying to call.
GetHuman-232317's review of TIAA-CREF customer service
GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-232317: If you have a problem it is difficult to have someone fix it. The change in my beneficiaries was wrong. It left a ***,*** account to my grandson.**The written information contained confidential information from another client.**Where is the Quality.
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
GetHuman-232317: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-232317: I'd give them a five out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
GetHuman-232317: For that I would say five out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
GetHuman-232317: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-232317 taken from his TIAA-CREF customer service problem that occurred on November 4th, 2017.