TIAA-CREF: The advice not to do anything when calling the...

A TIAA-CREF customer review by GetHuman user ~dennisk from October 30th, 2017

Background on ~dennisk's case

GetHuman: ~dennisk - can you tell our other TIAA-CREF customers when your case took place?
~dennisk: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
~dennisk: I used the 800-842-2733 number I found for on the GetHuman TIAA-CREF customer phone number page I was on: TIAA-CREF Customer Service Phone Number
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows ~dennisk a list of common TIAA-CREF problems)
~dennisk: "Overcharge/Strange charge" was why I was trying to call.

~dennisk's review of TIAA-CREF customer service

GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dennisk: The advice not to do anything when calling the TIAA-CREF number no longer works. One gets a standard menu of choices, one of which is to dial "O" for the operator. I got through immediately after dialing "*" but the menu only repeated if I remained silent.
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
~dennisk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dennisk: I'd give them a four out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
~dennisk: For that I would say three out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
~dennisk: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dennisk taken from his TIAA-CREF customer service problem that occurred on October 28th, 2017.

TIAA-CREF

3.50 of 5 stars | 26 reviews

~dennisk's TIAA-CREF Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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